Got questions? We have answers.
How much does shipping cost?
How much does shipping cost?
Standard shipping is free for all orders over $120 AUD. A Flat Rate of $10 AUD for all other orders and we use Australia Post
If you would like your order sooner, please choose Express post for next business day delivery in most metropolitan areas
- Express Post $15 for orders up to $120
- Express Post $5 for orders over $120
Please visit our Shipping page for details on international shipping rates.
How long does shipping take?
How long does shipping take?
Within Australia the standard delivery time is approximately 2-5 business days from time of despatch.
For International delivery please refer to our Shipping page.
Can I pick up my order in store?
Can I pick up my order in store?
Yes. Please select "in store pick up" on checkout.
A confirmation email will be sent to you when your order is ready for pick up. Generally orders can be picked up same day, please contact the shop on 02 9540 3054 to confirm same day pick up.
Our store address is 103 Gymea Bay Rd, Gymea.
You're welcome to pick up during the following hours:
Mon-Tues: 10am-5:30pm
Wed-Fri: 9:30am-5:30pm
Saturday: 10am-4pm
Sunday: 10am-2pm
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally! Please visit our Shipping page for information on international rates and delivery times.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, Afterpay, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
Do you offer returns and exchanges?
Do you offer returns and exchanges?
Yes, we offer both returns and exchanges. Please view our Returns Policy here.
How do I submit my return?
How do I submit my return?
We offer a convenient Returns Portal for you to submit your return online.
Please review our Returns Policy first to make sure your item is eligible for return.
Does Kat & Ko have a Loyalty Program?
Does Kat & Ko have a Loyalty Program?
We certainly do! Find out more and sign up here.

