We want you to love your Kat & Ko pieces. If something isn’t quite right, returns and exchanges can be managed through your customer account using our online returns portal.

👉 Start your return here: -> return portal here.

Returns must be lodged within 14 days of delivery.
Items must be unworn, unwashed and unused, with tags still attached.
Hygiene stickers must remain in place where applicable.
Items showing wear, marks or use can’t be accepted.

That’s okay — it happens 🤍
We don’t offer refunds for change-of-mind purchases, but eligible items can be returned for a store credit, issued as a credit note that is valid for 12 months from the date of issue.

Change-of-mind includes size or fit not being quite right, colour preference, ordering the wrong item, deciding it’s just not the one, or pre-orders not arriving by a personal deadline.

Items marked Final Sale are not eligible for return, exchange or store credit.

Final Sale includes items marked as Final Sale, Sale, Clearance, Reduced or Promotional styles.

Your rights under Australian Consumer Law still apply if a Final Sale item has a major fault.

Exchanges are available on eligible items and must be requested through our returns portal.

Exchange requests must be lodged within 14 days of delivery.
Items must meet all return and hygiene conditions.
Once approved, items must be lodged with the carrier within 4 days to secure your exchange.

Exchange Shipping
Exchange shipping costs are the responsibility of the customer.

If Returns Coverage was added at checkout, we’ll cover the return shipping back to Kat & Ko, however re-shipping costs still apply. Without Returns Coverage, both return and re-shipping costs are the customer’s responsibility.

We're so grateful to have Kat & Ko customers around the world 🌍

How to Start Your Return

International customers can initiate returns through our returns portal. Simply log in and submit your return request within 14 days of delivery.

👉 Start your return here: -> return portal here

Return Shipping

For international returns, you are responsible for arranging and paying for return shipping back to Australia. We recommend using a trackable shipping service.

Return Address:

Kat and Ko Clothing
103 Gymea Bay Rd
Gymea, NSW 2227
Australia

Duties & Taxes

Duties, taxes and customs charges paid on your original order are non-refundable. For exchanges, you may be responsible for additional duties and taxes on items shipped to you.

Processing Times

International returns may take longer to process due to shipping times. We'll process your return as soon as it arrives at our warehouse and has been inspected.

Before You Ship

Given the cost of international return shipping, we encourage you to contact us first if you have concerns about your order. We're here to help find the best solution 🤍

Return Requirements

International exchange requests must be lodged via the returns portal, submitted within 14 days of delivery, returned within 4 days of label issue where applicable, and meet all return and hygiene conditions.

If you believe your item is faulty, you’re protected under Australian Consumer Law.

When lodging your return, select “Faulty Item” and include clear photos so we can assess it quickly.

Minor faults such as loose threads or small stitching inconsistencies may be repaired or replaced.
Major faults may be eligible for a refund, replacement or alternative remedy.

We may request the item to be returned for inspection before confirming the outcome.

If an item is confirmed as majorly faulty and Returns Coverage was not purchased, we’ll cover reasonable return postage.
If an item is assessed as minorly faulty or not faulty, return shipping remains the customer’s responsibility.
If Returns Coverage was purchased, return shipping back to Kat & Ko is covered.

Processing Timeline

Returns are typically processed within 2-5 business days of arriving at our warehouse. You'll receive an email confirmation once your return has been processed and your store credit has been issued.

Estimated dispatch dates for pre-orders are listed on product pages.
Delays within the stated timeframe don’t count as a fault under Australian Consumer Law.

Our goal is to make every Kat & Ko experience a good one. If something isn't right, lodge your return through the portal and we'll take care of the rest 🤍

Questions before you return? Contact us at info@katandko.com.au or call 02 9540 3054 (Australia) / +61 2 9540 3054 (International).

👉 Start your return here: -> return portal here.